Welcome to our support page, here you will find all the answers to questions and problems
If you cant find the answer to your question/problem here, you can send us an email to:
info@zingmusic.app
There are 2 types of subscriptions, a monthly subscription and an annual subscription.
The monthly subscription is available only within the app.
To make a monthly subscription, go to the settings of the app (on the upper right side) and then go to “Manage Subscription ” and there you have the option to make a subscription, if there is a Google or Apple store on your device, then the subscription is made through them with the credit card number connected to the store (if you have not yet added a credit card to the store, a message will appear during the subscription asking you to add credit card details), if you do not have a Google/Apple store on your device, the subscription will be made directly with us, and then you enter the credit card details directly into our system within the app.
The second option is an annual subscription with which you get 1 free month, currently there is no option to make an annual subscription in the app (in the future we will add it)
If you want to make an annual subscription for yourself or someone else you can purchase it in our “store” page
Once you purchased an annual subscription send us an email with your login details for the app, and we will activate it for you.
Please note: if you purchase an annual subscription and you already have a monthly subscription, you must cancel it manually
If you encounter a problem making a subscription, you are welcome to contact us by email, our email is:
store@zingmusic.app
The prices and options of the subscriptions appear below on the main page of our site
To cancel the subscription, go to the settings of the app (on the upper left side), then go to “Manage subscription” and then click on the 3 dots on the upper left side, then click “Cancel subscription”, if you made the subscription directly with us with a credit card, it will cancel the subscription immediately, if you made the subscription through the Google or Apple store (most subscriptions are like this) it will take you to your account in the Google/Apple store and then there you will see your active subscriptions, and there you can cancel it.
If you have multiple gmail accounts attached to your google play store check them all as your subscription will only appear under one of them
If you made the subscription through the Google store, but the Google store is blocked on your device or you don’t have access to it, you can cancel the subscription through the computer, click here for instructions
If you made the subscription through your apple id, but the apple id is blocked on your device or you don’t have access to it, you can cancel the subscription through the computer, click here for instructions
If you do not remember which email you subscribed with, or if you are still unable to cancel the subscription, you are welcome to send us an email and we will try to help you, our email is
info@zingmusic.app
Click on your profile image icon on the top right and select the option of parental control. The first time you log in you will have to enter an email address and password for parental control and confirm (It is recommended not to use an email that children have access to). If you forgot what email you used for the parental control or you want to change it, contact us at info@zingmusic.app. After confirming, you will be asked to enter the email and password again and then connect. After connecting, a switch will appear on the left side to turn parental control mode on or off. If you chose to activate the parental control mode, the switch will turn red. Your next step is to set what to block and what to leave unblocked.
There are several options for filtering
Genres:
In Genres there are 2 options
For example: If you want your child to listen only to stories in English, then click on “Block all genres” and then manually allow only “Kids English Stories”. With this option you can access all the tracks that are under the current category even if they are also associated with other categories that are blocked.
For example: if you don’t want your child to listen to podcasts in Hebrew, then manually click only on “Hebrew Podcasts” and then even if the podcast is also associated with another category that is not blocked, it will still remain blocked. If you block a certain genre, all the albums associated with the genre you selected will be blocked and will not appear. If you want to allow access to a specific album in this genre, you should manually allow it in the albums list.
Albums:
In Albums there are 2 options
To block or allow a specific album, search for the name of the album in the search bar and select the Block/Unblock option through the 3 dots.
Artists:
In Artists there are 2 options
To block or allow a specific artist, you can search for the name of the artist in the search bar and select the Block/Unblock option through the 3 dots.
Radio:
To block the option of playing the radio stations connected to the app, click the switch that appears next to it.
We finally solved the problem
Please update to the latest version (117 or later)
If you click on a song and it shows that it is starting to play, but it does not play, do the following: exit the app, then press continuously on the app’s icon, then an exclamation mark that looks like this (!) will appear on the left. Click on it, then a button will appear on the bottom that says “Force Stop” click on it and then a message will appear, click OK and log back into the app.
If you are unable to play any podcasts or some of them
* Check that the app is updated to version 118 / 2.0.106 or higher
* If you have a filter, contact the company that provides you with the filter and send them the following link:https://shorturl.at/awC58
and tell them unblock the links included in it.
(The podcasts are powered by an external server (RSS) and therefore may be blocked by the filter company)
If the app stops playing songs by itself when you don’t touch it, it is related to the optimization of your device’s battery (it is not set to run in the background). To change this, go to the apps settings (top Right) and then click on “Disable battery optimization”, once you clicked on it, the app will continue to play even after you don’t touch it
If you’re looking for a song/album in the app and you can’t find it, it could be for several reasons
Keep in mind that it is also possible that we have not yet contacted the artist to ask for permission, so you are welcome to send us an email to inquire and we will check if it is possible to upload it, our email is
If you want to upload your songs on our app, you are welcome to send an email with all the details and we will get back to you with instructions on how to upload them
Please note that only the owner of the music rights or someone on behalf of him can upload music on our app.
Our email is:
upload@zingmusic.app
If you want to advertise on our app, you are welcome to send us an email with all the details of the advertisement and we will get back to you as soon as possible, our email is:
acc@zingmusic.app
